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Creating Win-Win Relationships

Personal Effectiveness – The "Trust" Factor®

"We can build our relationships on fear, obligation, or trust. But only a foundation of trust can result in the collaboration and goodwill we need to achieve peak performance." — Roger K. Allen, Ph.D., The Center for Organizational Design, Inc

Achieve a dramatic increase in your effectiveness in relationships with others by mastering the principles of trust and interpersonal dialogue skills. The course helps you build solid relationships, essential for success in modern organizations.

Trust &
Respect

Authentic
Dialogue

Resolving
Tensions

Win-Win
Collaboration

Personal Effectiveness – The "Trust" Factor® is a practical personal development program that helps participants build strong relationships based on trust, dialogue, and mutual responsibility.
Benefits

What will you gain?

In this program, participants learn how to interact with those around them in a way that contributes to building trust and achieving win-win results. By the end of the course, participants will be able to:

  • Understand the essential elements of trust;
  • Identify conspiratorial behavioral patterns that affect relationships with others;
  • Recognize the need to break away from harmful behaviors and know how to do it;
  • View others in a way that encourages unity, trust, and goodwill;
  • Understand the three stages of interpersonal dialogue and practice dialogue skills;
  • Develop the ability to openly address poor performance and behavioral issues.
Goals

Program Objectives

The program aims to develop essential competencies for personal and relational effectiveness:

  • Understanding the role of trust in collaboration and performance;
  • Identifying sources of animosity and their effects on relationships;
  • Changing attitudes that negatively affect relationships with others;
  • Developing face-to-face communication;
  • Mastering the fundamental principles of interpersonal dialogue;
  • Practicing the stages of dialogue and reciprocity;
  • Managing harmful behavior;
  • Strengthening relationships and consolidating mutual responsibility.
Audience

Who is this course for?

This course is designed for professionals who:

  • Want to improve their interpersonal relationships at work.
  • Want to build relationships based on trust and respect.
  • Want to better manage tensions, animosities, and difficult behaviors.
  • Want to communicate more effectively and authentically.
  • Aim to create a healthy climate for team collaboration.
  • Want to develop their capacity for dialogue, influence, and relationship building.
Format

Structure & Methodology

The Trust Factor course consists of 8 modules. The program is built as an active, lively, and practical training process, where participants work through applied exercises and role-playing simulations to internalize the principles and skills taught.

Module 1

The Trust Imperative

  • Appreciating the need for collaboration in our interdependent society.
  • Defining and understanding the basic elements of trust.
  • Evaluating the consequences of high and low trust within an organization.
  • Understanding the importance of proving yourself trustworthy ("creditworthiness").
  • Receiving feedback from others regarding your personal capacity to inspire trust.
Module 2

Animosity

  • Understanding the dynamics of animosity relationships.
  • Identifying animosity relationships and graphing them in a diagram.
  • Writing a personal story about a case of animosity.
  • Evaluating the consequences of animosity.
Module 3

A Profound Attitude Shift

  • The four reasons we enter states of animosity.
  • The apparent gains of animosity vs. the cost we pay.
  • Understanding the absurdity of trying to force others to change.
  • Experiencing a profound shift in attitude toward others.
  • Practicing the skill of creating safety and trust conditions in relationships.
Module 4

Face-to-Face Communication

  • Analyzing the role of communication in interpersonal relationships.
  • Learning about alternative ways to communicate and influence others.
  • Identifying your "natural language" or preferred communication style.
  • Understanding the consequences of the absence of dialogue.
Module 5

Interpersonal Dialogue: Fundamentals

  • The definition and significance of interpersonal dialogue.
  • A model and the fundamental principles of dialogue.
  • Why reciprocity is the "cornerstone" of dialogue.
  • How to create a common ground of understanding.
  • How to solve problems in a mutually beneficial manner.
Module 6

Interpersonal Dialogue: The Stages

  • The specific steps of dialogue.
  • Practicing the skill of creating reciprocity and inquiry.
  • Understanding the meaning and guidelines of partisanship.
  • Identifying and sharing the "left column".
  • Identifying measures to improve your own capacity for authentic dialogue.
Module 7

Controlling Harmful Behavior

  • Confronting behavior that does not meet expectations.
  • The importance of discipline and compliance in building trust.
  • Developing a set of non-negotiable requirements.
  • Practicing skills to rein in harmful behavior.
  • Applying this skill to situations in a familiar environment.
Module 8

Strengthening Our Relationships

  • Understanding the characteristics and consequences of co-dependency.
  • Responsibility for oneself vs. responsibility toward someone else.
  • Learning a creed for healthy relationships.
  • The process of validation as a skill to strengthen others.
  • Understanding how contracting can be used to strengthen oneself and others.
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